Regional Case Studies

Digital Transformation in the Caribbean: Eight National Journeys

Across the Caribbean, governments are embracing digital transformation as a strategic imperative to modernise public services, improve citizen outcomes, and build resilient economies. While each country faces unique challenges—ranging from geographic dispersion to legacy infrastructure—their shared commitment to inclusive, technology-driven governance offers valuable lessons for the region and beyond.

These whitepapers examine eight national case studies—Trinidad and Tobago, Jamaica, Barbados, Guyana, Grenada, Antigua & Barbuda, Cayman Islands and Bahamas—each representing a distinct approach to digital public service delivery.

Together, these case studies provide a regional snapshot of how digital transformation is progressing in the Caribbean.

Whitepapers

Trinidad & Tobago

Digital health system integration using technologies and electronic health records to improve patient outcomes nationwide.

Jamaica

Implementing a comprehensive national identification system enabling seamless e-government services through user-centered design.

Barbados

Smart tourism and digital service delivery to enhance visitor experiences while maintaining competitive advantage.

Guyana

Digital financial inclusion and e-payment systems helping bridge financial gaps for 67% unbanked population.

Grenada

Comprehensive roadmap for modernizing tax administration through user-centered design, improving compliance.

Antigua & Barbuda

Implementing user-centered digital identity systems for seamless citizen authentication and government service delivery.

Cayman Islands

Strategic roadmap for digital financial services transformation using RegTech innovation and user-centered design.

Bahamas

Digital transformation blueprint for revolutionizing visitor experiences through smart tourism technology.