Governments and ministries
Arallium works directly with national and regional governments, ministries, and public sector bodies — primarily across the Caribbean, but also internationally where our education, taxation, or healthcare specialisms are relevant.
Our direct government engagements typically cover:
- Ministries of Education — digital transformation of admissions, examinations, and learning management services
- Revenue authorities and tax ministries — e-filing, taxpayer services, and compliance systems design
- Ministries of Health — patient-facing and internal health service digital programmes
- Digital government units and e-government agencies — cross-cutting service design standards and capability building
- CARICOM and regional bodies — pan-Caribbean digital services and harmonisation programmes
We understand the political, budgetary, and institutional context of government commissioning. We know how to work within procurement frameworks, navigate ministerial sign-off processes, and build the cross-departmental relationships that make digital transformation sustainable.
Consultancies and delivery partners
Arallium also works with and through consultancies — embedding as a specialist UCD and service design partner within larger delivery teams.
Big 4 & management consultancies
We support major consultancies on government digital transformation engagements where specialist UCD expertise is required beyond their core capabilities. We operate as a credible, embedded sub-partner — not a supplier.
Systems integrators
Where large technology implementation programmes need user-centred design rigour alongside technical delivery, Arallium brings the research, design, and testing capability that ensures the system serves its users — not just its specification.
Digital agencies
We work alongside digital delivery agencies on government contracts, providing specialist government UCD knowledge, GDS standards compliance, and Caribbean context where needed.
Helping funded programmes deliver services people can use
The IDB, World Bank, CAF, UNDP and other partners are financing a large share of Caribbean digital government. Funding is only the start: the value lands when citizens, teachers, taxpayers and patients can actually use what is built. Arallium helps funders and their delivery teams make that happen.
Programme design and appraisal
User research and service mapping at preparation stage, so loans and grants fund the right services and realistic delivery plans, not just systems and equipment.
Independent service assessment
GDS-style assessment of services in build or live, covering usability, accessibility and readiness for public launch. Clear findings for task teams and borrowers.
Outcome evidence
User-centred measures such as task completion, time to complete and accessibility results, to sit alongside delivery milestones in programme monitoring and reporting.
Capability transfer
Coaching and training for borrower ministries, so UCD skills stay in place after the contract ends. Designed to fit procurement and project-implementation-unit arrangements.
We work as an independent specialist: directly with a funder, through a prime contractor, or alongside a project implementation unit. Read our Caribbean white paper for the evidence behind this approach.
Flexible delivery — built around your programme
Arallium does not operate a one-size-fits-all engagement model. Depending on the scale and nature of the programme, we can engage as:
- Lead UCD consultancy — directly contracted by the government or ministry
- Sub-consultant or associate partner — embedded within a prime consultancy's delivery team
- Specialist advisor — supporting a government's internal team with expert input at critical junctures
- Capability builder — running training programmes and coaching to develop in-house UCD skills
If you are unsure which model fits your programme, get in touch and we will talk it through.
Let's explore how we can work together.
Government ministry, consultancy, or funder — we'd welcome a conversation.